Refund policy

30-Day Money-Back Guarantee

We want you to be happy with your purchase! Our 30-day money-back guarantee ensures you have plenty of time to consider your order.

If you have any questions or concerns about your item, please contact us at tryorvella@outlook.com. Our team is happy to help with sizing, styling, or product details to ensure a confident purchase.

Damages and Issues

Please inspect your order upon arrival. If you notice any defect, damage, or receive the wrong item, contact us immediately at tryorvella@outlook.com for assistance.

Non-Refundable Items

All items listed for sale on our store are final sale and are not eligible for returns or refunds. This includes jewelry, accessories, and limited-edition products.

Exchanges

To ensure you get exactly what you want, please carefully review product details before purchase. For guidance on fit, style, or selection, contact us at tryorvella@outlook.com.

European Union 14-Day Cooling-Off Period

For EU customers, while regulations provide a 14-day period to consider your order, all items listed for sale are still considered final sale. Please reach out to us with any pre-purchase questions to ensure satisfaction.

Refunds

Although we mention a “30-day money-back guarantee,” items listed for sale are non-refundable. Our focus is on providing accurate product information and support to help you feel confident in your purchase.